1. Introduction

Welcome to Finintra ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent financial operating system.

2. Information We Collect

We collect information that you provide directly to us, as well as information we receive through your use of the service. This includes:

Account Information: Name, email address, password, and organization details when you register.
Financial Information: We use third-party service providers, primarily Plaid, to connect to your financial institution accounts. When you use Plaid to link your account, we receive information such as account balances, transaction history, and account identifiers. Finintra does not store your financial institution login credentials.
Usage Data: Information about how you interact with our platform, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing and maintaining our financial tracking and forecasting services.
Generating AI-powered cash flow forecasts and financial insights.
Processing transactions and managing your subscriptions.
Communicating with you about service updates, security alerts, and support.
Improving and optimizing our platform's performance and user experience.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who help us provide our services (e.g., Plaid for financial data, Supabase for database management, Stripe for payments).
Legal Requirements: If required by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

5. Data Security

We implement industry-standard security measures, including 256-bit encryption and secure data protocols, to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain your personal and financial information for as long as your account is active or as needed to provide you with the Service.

Retention: We store data as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Deletion: You may request the deletion of your account and associated data at any time by contacting our support team. Upon a valid request, we will delete or anonymize your information from our active databases within a reasonable timeframe, typically 30 days, unless a longer retention period is required by law.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

The right to access the data we hold about you.
The right to request deletion of your information.
The right to correct inaccurate data.
The right to object to or restrict certain processing activities.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:
privacy@biteon.nl